Privacy Policy
LA PREGUNTA STORE
Last Updated: December 29, 2025
La Pregunta Store (“we,” “us,” “our,” or “the Store”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit, browse, or make purchases through our website at lapreguntastore.com. By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website.
1. WHO WE ARE
La Pregunta Store operates and manages lapreguntastore.com and is responsible for handling personal information collected through the website. If you have any questions regarding this Privacy Policy, you may contact us at sales@lapreguntastore.com.
2. INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us when you place an order, create an account, submit a contact request, sign up for marketing communications, or interact with our site in other ways. This information may include your name, email address, phone number, billing address, shipping address, order information, account credentials if applicable, and any information you submit through forms or direct communication with us.
We also collect certain information automatically when you visit our website. This may include your IP address, browser type, device information, operating system, general location information derived from your IP address, site navigation behavior, pages viewed, time spent on pages, referral sources, and similar technical usage information.
Payment information is processed through third-party payment providers. We do not store complete payment card numbers or payment security codes. However, we may receive limited transactional details such as payment confirmations, transaction reference numbers, payment status, and other details necessary for order processing and fraud prevention.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to process orders, confirm purchases, collect payments, manage shipping and delivery, and handle returns or refunds. We also use your information to provide customer service, respond to inquiries, and communicate with you about your purchases or account. In addition, we may use your information to improve our website and services, monitor usage trends, protect against fraudulent transactions, ensure the security of our website, and comply with legal, tax, and accounting obligations. If you subscribe to marketing communications, we may use your email address to send you promotions, product updates, and store announcements, consistent with your preferences and applicable law.
4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)
Depending on your location and the laws that apply, we process your information to fulfill our contractual obligations to you when you place an order or request services. We may also process information based on our legitimate business interests, including preventing fraud, improving site performance, maintaining security, and supporting customer service operations. Where required by law, we process information based on your consent, particularly for marketing communications and certain types of cookies. We may also process information when necessary to comply with legal obligations.
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with trusted third parties who provide services necessary for operating our business, such as payment processing, order fulfillment, shipping and delivery services, website hosting, customer support platforms, email communication services, analytics providers, and marketing tools if used. These third parties are permitted to access and process your information only for the purpose of providing services to us and must maintain appropriate safeguards to protect it.
We may also disclose personal information if required to comply with applicable laws or legal processes, respond to lawful requests, enforce our policies, protect our legal rights, or detect and prevent fraud or security threats. If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate protections.
6. INTERNATIONAL USERS
If you access our website from outside the United States or Puerto Rico, your information may be transferred to and processed in jurisdictions where data protection laws may be different from those in your location. We take reasonable measures to protect your personal information during such transfers and to ensure it is handled securely.
7. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, completing transactions, maintaining legal and accounting records, resolving disputes, and enforcing our agreements. The length of time we retain information depends on the type of information and the purpose for which it was collected, as well as applicable legal requirements.
8. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. These measures may include secure website protocols, restricted access to sensitive systems, monitoring for suspicious activity, and working with reputable third-party service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to help operate the site, support shopping cart and checkout functions, remember user preferences, analyze site performance, and provide personalized content or advertising if applicable. You may be able to manage cookies through your browser settings and, where available, through cookie consent tools on our website. Disabling cookies may affect the performance and functionality of certain parts of the website.
10. MARKETING COMMUNICATIONS
If you choose to receive promotional communications from us, you may opt out at any time by following the unsubscribe instructions included in our marketing emails or by contacting us directly at sales@lapreguntastore.com. Please note that even if you opt out of marketing communications, we may still send you essential messages related to your orders, account, security, or customer service.
11. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to request access to the personal information we hold about you, the right to request corrections, the right to request deletion where permitted by law, the right to object to certain processing, the right to request that we limit how we use your information, and the right to withdraw your consent where our processing is based on consent. To exercise your rights, please contact us at sales@lapreguntastore.com. We may request verification of your identity before responding.
12. CALIFORNIA PRIVACY NOTICE (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act. These rights may include the right to know the categories of personal information we collect, the sources of that information, the purposes for collection, and the categories of third parties with whom we share personal information. California residents may also have the right to request deletion of personal information and the right to opt out of certain data uses where applicable. We do not sell personal information. If we use certain advertising or analytics partners that qualify as “sharing” under California law, we will provide an appropriate opt-out mechanism where required.
13. CHILDREN’S PRIVACY
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at sales@lapreguntastore.com and we will take steps to remove the information.
14. THIRD-PARTY WEBSITES
Our website may contain links or integrations with third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we make updates, we will revise the “Last Updated” date at the top of this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
16. CONTACT US
If you have questions or requests regarding this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:
La Pregunta Store
Website: lapreguntastore.com
Email: sales@lapreguntastore.com